Returns & refunds

Returns & refunds

Buyfromisrael sellers are committed to ensuring you are completely satisfied with your purchase. You have 14 days from the day on which you receive the items to notify the seller if you want to cancel the order or exchange the item.

 

How to cancel your order, or return or exchange a product

1. Contact the seller to let them know:

  • Sign in to your Buyfromisrael account
  • Click ‘My Account’ at the top of the page, and select ‘Orders’ within this menu
  • Select the order, and on the order details page click on ‘Contact Seller’.
  • Send a message to the seller informing them of the issue and let them know if you would like a refund or a replacement item

 

Important: please don’t destroy or throw away any product before you’ve spoken to the seller and agreed that doing so won't affect any refund or replacement.

2. If already received, package the item up and send it back to the seller within 14 days of completing step 1. We recommend you use a signed-for delivery service with proof of postage. Please note that you will have to bear the direct cost of returning the product.

3. We will help you with refund via Paypal Buyer Protection

 

Not received your order

Let the seller know by following the steps above to contact them.

 

Need more help?

All sellers comply with our returns policy, giving you peace of mind when ordering. If you need any further help please contact us.