Delivery

Delivery

Every order is sent to you directly by the seller  - who often make their products for you. If you order items from more than one seller you will receive more than one delivery.

How it works

The seller specifies their own delivery options, and follow the guide below to make sure their delivery prices are fair and reasonable. Their delivery options and charges can be seen on their product details pages, in your basket and also confirmed before you checkout.

As soon as your items have been dispatched you will receive confirmation that your delivery is on its way. You can track the status of your orders in your BuyFromIsrael account, where you can also get in touch with the maker directly if you have any questions (look for "Contact Seller"). If you’d still like more help, get in touch with us – we’ll be very happy to help.

 

Delivery guide

 

Delivery Option* How long it takes How much it costs**
Regular delivery Up to 7 working days. Up to 15.40 NIS per delivery, often much less. Many are free.
Registered delivery Up to 7 working days Up to 17.60 NIS per delivery, often much less. Many are free.
Express delivery Up to 2 working days Up to 52.20 NIS per delivery, often less.


* All delivery options are for Israel deliveries only. Sellers confirm on their product pages and also on checkout which of these delivery options are available for their products.

** These guide prices indicate the maximum charges for orders of standard products BuyFromIsrael. Sellers will confirm their actual delivery charges on their product pages and also when you checkout. Orders including non-standard items or orders exceeding 2kg in total weight may have higher delivery costs associated due to their size, weight or unique shipping requirements. All BuyFromIsrael sellers makers are committed to keeping these charges to a minimum.

Tip: the more items you order from anyone seller often the more economical the delivery charges will be, particularly with most makers offering free standard delivery above certain order values.

 

International delivery

 

Delivery Option* How long it takes How much it costs**
Air mail Up to 14 working days. Up to 66-71.30 NIS up to 500g, cost every additional 500 grams 10.50 NIS (depend on country)
Sea and land Up to 30 working days Up to 65-76 NIS up to 1kgcost every additional 1kg 13.50 NIS (depend on country)
Express EMS Up to 7 working days Up to 109-118 NIS up to 1kg, cost every additional 1kg 13.50-33 NIS (depend on country)


* All delivery options are for International deliveries only. Taken from Israel Post Office company.

** Cost of international delivery depends on product weight.

*** These guide prices indicate the minimum charges for orders of standard products BuyFromIsrael. Correct charges on products of seller you can see when you checkout. Orders including non-standard items may have higher delivery costs associated unique shipping requirements. All BuyFromIsrael sellers makers are committed to keeping these charges to a minimum.

 

 

Late delivery

Very occasionally, unavoidable factors can delay a delivery (bad weather or postal strikes, for example). We do ask for your patience if this happens – the maker will be doing their very best to sort it out for you.

If your items haven't arrived within the delivery timescales and you haven't heard from דקךךקר, something may have gone wrong. Get in touch with your maker to let them know. Once you’ve done this, if you’d still like some more help, get in touch with us – we’ll be very happy to help.

See the Returns & Refunds policy for more info on refunds for late or non-delivery.